ConnSCU Security Awareness Presentation

Identity Finder

Mobile Security FAQ

Safe Computing Tips

Important Information for Laptop Users

"Innovation for the 21st Century" by Nick Donofrio

System Outages & Updates

System Status Web Page

New! Classroom and Lab Information

Notice Regarding RIAA Settlement/Presentation Letters



Contact the IT Help Desk

Monday - Thursday 7:30am - 8pm
Friday 7:30am - 5pm
Walk-in Technology Support
Click here for support information

Report Abuse: To report any kind of improper usage of our systems or any campus technology, please click here to send us a notification.

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IT Help Desk | 860-832-1720

Regular Hours

Monday - Thursday 7:30am -8pm, Friday 7:30am - 5pm

The IT Help Desk serves as the single point of contact for assistance with all supported software, hardware, and other IT services.  We act as the liaison between all groups within IT and the University community.  Support is provided to all faculty, staff, and students.

We strive to resolve problems quickly and efficiently.  So that we may be able to quickly resolve your issue, please have the following information ready:

  • Your Role (i.e., student in the residence hall, faculty in a computerized classroom)
  • BlueNet Account username
  • Operating System (Windows 2000, XP, Vista; Mac OS X)
  • Computer Name (for University-owned computers)
  • If you are experiencing network connectivity issues from your office, provide the data drop number (found on the network jack where you plug your computer in, next to the telephone jack)
  • Your call back information in cause we are unable to immediately resolve your issue

 The IT Help Desk is just one subset of User Support Services.