IT Self-Help and FAQ's
Using SonicWALL (CCSU's Anti-Spam Solution)
Click here to open a printer-friendly PDF version with illustrations
Introduction
Using SonicWALL
Settings
Junk Box Summary
Anti-Spam, Anti-Phishing
Adding People, Companies or Lists to the Allowed or Blocked Lists
Anti-Spam Agressiveness
Foreign Languages
Using the Junk Box
Additional Settings and Reports
Reports & Monitoring
Logging Off SonicWALL


Introduction

Spam is a growing problem world wide. Spam causes productivity loss, network traffic, vast amount of corporate resources to be consumed and valuable server space to be lost. To combat this problem, CCSU uses SonicWALL as a resolution.

SonicWALL offers two useful features:

  • The ability for an individual user to manage their spam settings.
  • A regular (weekly, daily, hourly, etc.) junk e-mail summary that allow users to recover any messages falsely marked as spam.

How SonicWALL works:

  • All incoming e-mail messages are directed to the SonicWALL Server, where they are scanned according to the spam filter settings.
  • E-mails not considered spam, or on an individual users allowed list, are automatically forwarded to the MS Exchange Server.
  • Messages exceeding the spam threshold are blocked on the SonicWALL server.

Back to Top


Using SonicWALL

SonicWALL is a web-based application. You log in to SonicWALL using your BlueNet account username and password. SonicWALL is automatically configured for your e-mail account, but you may change the settings by following the directions below.

Logging in to SonicWALL:

  1. Open your web browser.
  2. Access the SonicWALL web page at https://spam.ccsu.edu.
  3. A Security Alert window may appear. Click "Yes" to Continue.
  4. At the SonicWALL log in screen, enter your BlueNet account username and password. Verify that the Domain drop-down box is set to ccsu_comp_srv for faculty/staff or ccsu_aca_comp for students.
  5. Click on the Log In button.
  6. After logging in, you will be brought to your Junk Box. Any messages considered spam are stored in your Junk Box.

Back to Top


Settings

SonicWALL is automatically configured to block spam for your e-mail account, but you may want to specify your individual settings for handling spam.

To specify your individual settings:

  1. Click on the Settings menu, then the Spam Management link to access the Spam Management screen.
  2. Click on the checkbox next to Adhere to Corporate Defaults to uncheck this option. Unchecking this option allows you to specify your own
  3. For the options "Action for messages marked as Definite Spam" and "Action for messages marked as Likely Spam", click on one of the following options:
    • Spam filtering off (deliver messages to recipients) - selecting this option will ignore any settings you set for spam in SonicWALL and deliver all messages to your Outlook Inbox as usual.
    • Store in Junk Box and Delete after 7 days - selecting this option will deliver any messages considered spam to your Junk Box in SonicWALL. If you do not manually delete these messages, they will be automatically deleted after 7 days. From the Junk Box, you have the option to deliver individual messages to your Outlook Inbox.
    • Tag with [SPAM] added to the subject - selecting this option will deliver any messages considered spam to your Outlook Inbox with the tag SPAM in front of the Subject.
  4. Click on the Apply Changes button.

Back to Top


Junk Box Summary

If you choose the setting to store messages in your SonicWALL Junk Box, a Junk Box Summary e-mail is delivered to your Outlook Inbox detailing the messages in the Junk Box. The default setting is to deliver the Junk Box Summary every 4 hours.

To change this setting:

  1. From the Settings menu, click on the Junk Box Summary link.
  2. Click on the checkbox next to Adhere to Corporate Defaults to uncheck this option. Unchecking this option allows you to specify your own settings for the Junk Box Summary.
  3. Click on the drop-down arrow next to Frequency of summaries and select your desired frequency (for example, 1 hour or 1 day). If you selected 1 day, you can also specify the approximate time you want the Junk Box Summary to be delivered.
  4. Click on the Apply Changes button.
The Junk Box Summary e-mail message that is delivered to your Outlook Inbox contains a listing of spam that is in your Junk Box. To view a message, click on the View link. To have the message delivered to your Inbox, click on the UnJunk link. There are also several links that will allow you to log in to SonicWALL to manage your settings.

Back to Top


Anti-Spam, Anti-Phishing

The Anti-Spam, Anti-Phishing screen allows you to specify the anti-spam settings for your e-mail account. Once you specify the settings, any e-mail sent to you is checked against your personal settings. You have the ability to protect your e-mail account from spam you may receive from individual e-mail addresses, entire domains, listservs, and foreign languages. Click on the Anti-Spam, Anti-Phishing menu to access this screen.

Back to Top


Adding People, Companies or Lists to the Allowed or Blocked Lists

To specify people or companies to allow:

  1. From the Anti-Spam, Anti-Phishing menu, click on the People or the Companies link.
  2. Click on the Allowed tab.
  3. Click on the Add button.
  4. For People, type in the individual e-mail address (for example jdoe@yahoo.com ). Press Enter to add more than one e-mail address to the list. For Companies, type in the domain name (for example dell.com). Press Enter to add more than one domain name to the list.
  5. Click on the Add button.
  6. You will see a message "Added successfully" and the e-mail address(es) or domain name(s) will be added to your Allowed list.

To specify people or companies to block:

  1. From the Anti-Spam, Anti-Phishing menu, click on the People or the Companies link.
  2. Click on the Blocked tab.
  3. Click on the Add button.
  4. For People, type in the individual e-mail address (for example jdoe@yahoo.com). Press Enter to add more than one e-mail address to the list. For Companies, type in the domain name (for example hotmail.com). Press Enter to add more than one domain name to the list.
  5. Click on the Add button.
  6. You will see a message "Added successfully" and the e-mail address(es) or domain name(s) will be added to your Blocked list.

To specify lists to allow:

  1. From the Anti-Spam, Anti-Phishing menu, click on the Lists link.
  2. Click on the Add button.
  3. Type in the mailing list address (for example mailinglist@example.com). Press Enter to add more than one mailing list address to the list.
  4. Click on the Add button.
  5. You will see a message "Added successfully" and the mailing list address(es) will be added to the Allowed list.

To remove people, companies or lists from the Allowed or Blocked lists:

  1. From the Anti-Spam, Anti-Phishing menu, click on the People, Companies or Lists link.
  2. Click on the Allowed or Blocked tab.
  3. Click on the checkbox next to the address to delete.
  4. Click on the Delete button.
  5. You will see a message "Deleted successfully" and the address you specified will be deleted from the list.

Back to Top


Anti-Spam Agressiveness

The Anti-Spam Agressiveness screen allows you to personalize your spam settings even further. Tolerance levels for spam can be set by selecting one of the five pre-defined categories based on the blocking levels 1-5, where 1 is considered mild and 5 is considered strong.

To specify your individual settings:

  1. From the Anti-Spam, Anti-Phishing menu, click on the Anti-Spam Agressiveness link.
  2. Click on the checkbox next to Adhere to Corporate Defaults to uncheck this option. Unchecking this option allows you to specify your own settings for handling spam.
  3. For each of the categories explained below, click on a blocking level:
    • SMART Network Aggressiveness - SonicWALL compiles campus wide allowed and blocked lists for filtration. If you specify a higher blocking level here, your e-mail will be checked against this list on a higher level.
    • Adversarial Bayesian Aggressiveness - this setting allows you to specify how much you will "trust" SonicWALL's filters to screen out unwanted email.
    • Sexual Content, Offensive Language, Get Rich Quick, Gambling, Advertisements, and Images - specify how strongly you want SonicWALL to block content with this type of content in the subject or message.
  4. When you have finished specifying the blocking levels, click on the Apply Changes button.

Back to Top


Foreign Languages

The Foreign Languages screen allows you to personalize your Foreign Language e-mail message settings.

To specify your individual settings:

  1. From the Anti-Spam, Anti-Phishing menu, click on the Foreign Languages link.
  2. Click on the checkbox next to Adhere to Corporate Defaults to uncheck this option. Unchecking this option allows you to specify your own settings for messages received in foreign languages.
  3. For each of the Languages listed, click on one of the following options for each language:
    • Allow All
    • Block All
    • No Opinion
  4. When you have finished specifying the options for the various languages, click on the Apply Changes button.

Back to Top


Using the Junk Box

Once you have specified your individual anti-spam settings, SonicWALL will begin applying those settings to your e-mail account. If you selected to use SonicWALL's Junk Box, any messages considered spam will be automatically delivered to the Junk Box. The SonicWALL Junk Box and the Outlook Inbox have similar onscreen appearances and offer some of the same functionality. Both display the e-mail's sender, the time it was sent and the subject. Just like Outlook, SonicWALL also allows you to search e-mails by subject, date and sender.

To read a message in your Junk Box:

  1. Click on the Subject of the message and the message will open in a separate window.
  2. If you would like to have this message delivered to your Oulook Inbox, click on the UnJunk Message button. The message is delivered to Outlook and the sender is added to your Allowed list.
  3. If you would like to leave this message in your Junk Box, close the message window.

Sorting Your Junk Box
To sort the messages in your Junk Box, click on the message header you would like to sort by - From, Threat, Category, Subject or Date Time Received.

Searching Through Your Junk Box

The Search feature allows you to search for e-mail messages by Subject, Sender and Date. To search for e-mail messages:
  1. Click in the Search field and enter your search criteria.
  2. Click on the drop-down arrow and select the option you are searching on - Subject, Sender or Date.
  3. Click on the Go button. The messages in your Junk Box will be filtered according to the criteria you entered.

Deleting Messages from your Junk Box

  1. Click on the check box next to the message you want to delete. To delete all messages, click on the Check All button.
  2. Click on the Delete button.
  3. You will see a message that the e-mail message(s) you specified were deleted successfully.

Sending Messages from your Junk Box to your Outlook Inbox

  1. Click on the check box next to the message you want to send to Outlook. To send all messages, click on the Check All button.
  2. Click on the UnJunk button.
  3. You will see a message that the e-mail message(s) you specified were "unjunked". The e-mail message(s) will be immediately delivered to your Outlook Inbox and the sender(s) will be added to your Allowed list.

Back to Top


Additional Settings and Reports

Delegate
The Delegate option allows you to give rights to another person to view/manage your SonicWALL account. Delegates can be chosen only from users with a CCSU e-mail account.

To add a delegate:

  1. Click on the Settings menu, then click on the Delegate link.
  2. Click on the Add button.
  3. Click in the "Find users who's e-mail address starts with" field and type in the users full BlueNet account user name, then click on the Go button.
  4. A list of matches will appear. Click on the check box next to the appropriate e-mail address, then click on the Add Delegate button.
  5. You will see a message that the delegate has been added successfully.

To delete a delegate:

  1. Click on the Settings menu, then click on the Delegate link.
  2. Click on the check box next to the delegate's e-mail address.
  3. Click on the Remove button.

Logging into an account for which you are a delegate:

  1. Log in to SonicWALL with your username and password.
  2. If you were properly allowed to delegate a SonicWALL Junk Box, you will see "Sign In as My Delegates" at the bottom of every screen. Click on Sign In as My Delegates.
  3. You will be directed to a login window with the available e-mail addresses of users whom assigned you as a delegate in a drop down menu. Select the persons e-mail address you wish to sign in as and click Login.
  4. Once you are logged in to SonicWALL as a delegate, you have the same functionality you have with your own SonicWALL account.
  5. To return to your own account, click on the Sign off button in the top left corner of the screen. You will return directly to your own SonicWALL Account.

Back to Top


Reports & Monitoring

The Reports menu provides various reports and statistics for CCSU's spam filtering.

Back to Top


Logging Off SonicWALL

To log off of SonicWALL, click on the Log out link located at the top right of the page. After thirty minutes of inactivity, you will be automatically logged off of SonicWALL for security reasons.

Back to Top