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techsupport@ccsu.edu

IT Self-Help: CCSU E-mail Frequently Asked Questions (FAQ)

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What is "Spam"?
What is "Spoofing"?
What do I do if my mailbox is full?
How do I easily delete unwanted e-mails in bulk?
How can I reduce the amount of junk e-mail I receive?
Why can't I access Outlook from my home computer?
If I still have questions, where can I go for assistance?


What is "Spam"?

Spam is unsolicited e-mail. Usually Spam is considered to be bulk e-mailing much like the junk mail that is delivered by the post office. Spam is usually advertising for goods or services. Often these goods or services are of a questionable nature. Replying to Spam is not recommended as it will only 1) prove to spammers that your e-mail account is active and you may receive more Spam and 2) if you purchase anything from this type of solicitation, again it will only encourage spammers that this technique of reaching potential customers works.

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What is "Spoofing"?

Spoofing is the forging of the "from" field in an e-mail. Often spammers will send out e-mail with a from address that is not their own. They do this so if a server blocks the e-mail because it is spam, their mailbox will not become full.

Many viruses were designed to "spoof" the from field so that the message appears to be from someone you know. Some viruses grab the e-mail address book from computers it has infected and uses these addresses to send to as well as make it appear as if the infected message is coming from someone in the address book.

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What do I do if my mailbox is full?

If your CCSU mailbox has been locked out because it has exceeded the storage quota, the first thing to check is the total used size of your mailbox. Faculty and staff have a storage limit of 1GB.

To determine how much storage space you are using (in Microsoft Outlook 2007):

  1. Open Microsoft Outlook.
  2. From the list of Mail Folders, in the navigation pane on the left, right-click on the main folder of your mailbox (it should be called "Mailbox - your name").
  3. Select Properties for "Mailbox - your name..."
  4. Click on Folder Size. The folder size is listed as the Total size (please note that here the size is typically shown in Kilobytes. 1 Megabyte equals 1,000 Kilobytes).
If you have determined that your mailbox had indeed exceeded the storage quota, you can do a couple of things to clean it out: First, you can empty your deleted e-mails or delete old mail. The second is to archive old mail. This takes the mail off the mail server and places it on your computer. To learn how to archive your e-mails, please contact the IT Help Desk at (860) 832-1720 or techsupport@ccsu.edu.
Once your mailbox size goes below the limit, it should immediately become unlocked, allowing you to send and receive mail again.

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How do I easily delete unwanted e-mails in bulk?

The easiest way to delete a large number of junk e-mail or other unwanted e-mails is to first group similar e-mails together. You can do this by clicking on the Outlook mail bar (the horizontal bar that shows at the top of the pane [sic: pane, not page] containing all of your e-mails).

To group e-mails by any of the fields on the bar:
  1. Click on the desired field (From, Subject, etc.), and Outlook will sort them in either ascending or descending order.
  2. Click on the first e-mail in the group that you want to delete.
  3. Press and hold the Shift key. While still holding the Shift key, click on the last e-mail in the group that you want to delete. All of the e-mails between the first and last e-mail that you clicked on will now be highlighted.
  4. Press the Delete key to delete the e-mail.
The e-mails will be sent to the Deleted Items Folder. You then need to empty the Deleted Items Folder to completely delete these e-mail messages.

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How can I reduce the amount of junk e-mail I receive?

IT has implemented SonicWALL as our spam solution. See: Using SonicWALL (CCSU's Anti-Spam Solution).
For more information or call the IT Help Desk at (860) 832-1720.

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Why can't I access Outlook from my home computer?

If you are unable to access your CCSU e-mail account using Outlook 2007 from home, after following the instructions from the Outlook 2007 from Home Self-Help web page, it is probably because your Internet Service Provider (ISP) is blocking port 135 to provide better security for you.
A port is a connection point that computers use to talk to each other over a network. Certain programs use different ports. The Microsoft Exchange server that is used on campus uses port 135, so if your ISP is blocking this port you will be unable to access the Exchange server. This was done by many internet service providers on the recommendation from the U.S. Department of Homeland Security.
You can however still access your e-mail from off campus by using Outlook Web Access. The directions on how to use Outlook Web Access can be found on the Getting Started with Outlook Web Access Self-Help page.

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If I still have questions, where can I go for assistance?

If you have questions that were not addressed in this FAQ, please contact the IT Help Desk at (860) 832-1720 or techsupport@ccsu.edu.

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