Announcements


ConnSCU Security Awareness Presentation

Identity Finder

Mobile Security FAQ

Safe Computing Tips

Important Information for Laptop Users

"Innovation for the 21st Century" by Nick Donofrio

System Outages & Updates

System Status Web Page

  
New! Classroom and Lab Information

Notice Regarding RIAA Settlement/Presentation Letters

Feedback

NEED TECHNICAL SUPPORT?

Contact the IT Help Desk

Monday - Thursday 7:30am - 8pm
Friday 7:30am - 5pm
860-832-1720
techsupport@ccsu.edu
  
Walk-in Technology Support
Click here for support information

Report Abuse: To report any kind of improper usage of our systems or any campus technology, please click here to send us a notification.

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Self-Help/FAQs

Windows/PC
= For Windows/PC
  Apple/Mac OSX
= For Apple/Macs
  Null
= Any platform
Viruses/Anti-Virus
Windows/PC Detection and Removal Assistance from McAfee
Windows/PC McAfee VirusScan Installation Guide
Windows/PC License Expiration Notice from "McAfee Service Notification"
Apple/Mac OSX Installing McAfee VirusScan 8.5 for Mac OS X
McAfee's Listing of the Latest Hoaxes
 
Network/Wireless/Internet Access
How to Access the Wireless Network on Campus
Windows/PC Clean Access FAQ
Windows/PC Clean Access Installation Guide
Connecting to the CCSU-Secure Wireless Network (PC, Mac, Mobile Devices)
Windows/PC How to Access Your Netshare from Campus Using Windows
Apple/Mac OSX How to Access Your Netshare from Campus with a Mac
Netshare Request Form (Faculty/Staff Only)
 
Remote Access
Windows/PC Apple/Mac OSX
Accessing Network Drives From Home
Using the VPN to Connect to the CCSU Network
Using the Remote Application Server to access Microsoft, statistical/mathematical, Banner INB, and other applications from off-campus
Apple/Mac OSX Configuring the Remote Application Server (Citrix) an iPad
 
Web Sites/Web Pages
   
Methods for Accessing a CCSU Web Site for Editing
Requesting and Updating CCSU Web Sites
Editing a CCSU Web Site with Dreamweaver
 
 
Microsoft Office/Windows
 Windows/PC Microsoft Office 2013 Upgrade Plans
Windows/PC Upgrade to Office 2010 (faculty/staff, on campus only)
Apple/Mac OSX Upgrade to Office 2011 (faculty/staff, on campus only)
Microsoft Office Home Use Software (faculty/staff)
Windows/PC

Getting Started with Office 2010

 Windows/PC

Microsoft Office 2010 Quick Reference

 Windows/PC

Microsoft Outlook 2010 Quick Reference

Windows/PC Microsoft Word 2010 Quick Reference
Apple/Mac OSX Getting Started with Office 2011
Windows/PC Microsoft Office Help and How-To
Windows/PC Microsoft's General Support Link
Windows/PC Installing Microsoft Groove 2007
Learn about Microsoft’s Ultimate Steal program! (Students)
Windows/PC Windows 7 Quick Reference
 Windows/PC Windows 7 Help and How-to
   
Blackboard Learn
 
Blackboard Learn Tips, Tutorials, Manuals
   
Math/Stat Application Resources
Minitab
MapleSoft
 
Outlook/E-mail
Apple/Mac OSX Configuring Outlook 2011 for Mac
Windows/PC Outlook 2007/2010 Client Access (Off-Campus)
Windows/PC Outlook 2013 Client Access from Windows 7 (Off-campus)
Windows/PC Outlook 2013 Client Access from Windows 8 (Off-campus)
Windows/PC Archiving Outlook Mail Folders
Campus Listserv Instructions
CCSU E-mail Frequently Asked Questions
Getting started with Outlook Web Access (OWA)
Apple/Mac OSX Setting up Exchange E-mail on the iPhone, iPad, or iPod Touch
Setting up Exchange E-Mail on a smartphone, Blackberry or tablet
Forefront Online Security for Exchange - New Anti-Spam Solution FAQ
Forefront Online Security for Exchange - Instructions
Apple/Mac OSX Entourage Junk Mail Filter
Spell Check in Outlook Web Access Light
Keeping Your E-Mail Account Safe!
 
WebEx
ConnSCU WebEX Support
CSU WebEx Service Site
WebEx Getting Started Guide
Windows/PC WebEx One-Click FAQs
   
Printers
Windows/PC Installing/Deleting a Network Printer on a PC
Windows/PC How to Select a Default Printer (PC)
Installing/Deleting a Network Printer on a Mac
Installing/Deleting an HP Designjet Network Printer on a Mac Running Leopard
Obtaining a New Printer or Scanner (CCSU Equipment)
HP Color LaserJet 4600 Series Maintenance
HP Color LaserJet 8500/8550 Series Maintenance
 
Banner INB/WebCentral-Banner Web
Banner General Assistance
Banner Software Documentation
Banner 7 Fundamentals
How to Request a Banner Account
Banner Password Procedures
Registering for Classes
Degree Evaluation Information and Instructions
Faculty Guide to WebCentral - Banner Web
Java Update for Banner INB
 
Tips, Tricks and Other Useful Information
Resetting your BlueNet Account Password
SelectSurvey.NET Survey Tool Information
Windows/PC How to Defragment Your Hard Drive (PC)
System and Network Security Best Practices
Why use Surge Suppressors?
Apple/Mac OSX Maintenance Tips for Macs
Free Software Downloads for Students
Locking a Mac
iPad FAQ
Windows/PC Using a Portable/USB Storage Device on a Wynterminal
Register a Gaming Device (Residence Hall Students)
Free AutoDesk/AutoCAD Software available to Students