NEED TECHNICAL SUPPORT?
Contact the IT Help Desk
Summer Hours, May 27-August 15
Report Abuse: To report any kind of improper usage of our systems or any campus technology, please click here to send us a notification.
Like us on
|Follow us on
IT Weekly Announcement - July 24, 2014
Current & Scheduled Outages/System Updates
Changes to the SPAM Filter:
This summer, Microsoft has been making changes to CCSU’s hosted SPAM protection software. As part of the upgrade, they are rebranding the SPAM software from “Forefront Online Protection for Exchange” to “Office 365 - Exchange Online Protection”. You will continue to receive quarantine e-mails from firstname.lastname@example.org as you have in the past, but the e-mails will contain the Office 365 logo and a slightly different format. Beginning the week of July 15, Microsoft has forced all e-mails to go through the new system.
You will still be able use links in the quarantine summary e-mails to “release to inbox” and “report as not junk”. Please note: releasing to Inbox does not automatically indicate that the mail is not SPAM, it simply allows you to view the message. The “report as not junk” links can be used to tell Microsoft to be less suspicious of similar e-mails in the future.With the Forefront system, there was a web-based quarantine mailbox that you could access in order to manage spam caught by the filter. While the new Office 365 system has a web-based quarantine mailbox, it does not provide the same functionality as the old system. For this reason, we are not providing general use login instructions at this time. If you find that you are unable to use the quarantine summary e-mail to manage spam and need direct access to your quarantine mailbox, please contact the IT Help Desk (email@example.com) to request temporary login instructions
Sunday Maintenance – Reminder
Every Sunday, between 12:00am – 12:00pm, all systems will be intermittently unavailable while important maintenance and updates are performed.
Telecommunication Service Request (TSR) Forms
As summer is a busy season for Telecommunications, any telephone moves, adds, changes or disconnects needed for the start of the Fall semester must be received in the IT/Telecom Office by Friday, August 8, 2014. Any TSR’s received after this date cannot be guaranteed to be completed before the semester begins. TSR’s may be found on the Telecom website.
Beware of Malware and Phishing Attempts
At times, emails with malware (unwanted, harmful programs) or phishing attempts get past our anti-spam system and into your inbox. Recently, there has been a “USPS labels” email with a link to what appears to be the USPS web site, however it is a site that attempts to install malware on your computer when clicked. We would like to remind you to be cautious when opening attachments or accessing links from an email. We urge you to review this important information from the United States Computer Emergency Readiness Team:
· Understanding Hidden Threats: Corrupted Software Files
· Avoiding Social Engineering and Phishing Attacks
We would also like to remind you that we will never ask for your personal information or password via email. The only email address the IT Department uses to contact you about your BlueNet account is “CCSU Accounts Management <firstname.lastname@example.org>” and the only place we will prompt you to go for account-related issues is through the “CCSU Accounts Management System.”
Blackboard Vista Going Offline on June 30, 2014
On June 30, 2014, Blackboard Vista will be taken off-line from the internet. A final archive of all coursework will be extracted and distributed to Central. Course archives from the Vista system will be available for extreme cases and situations deemed critical (e.g., grade challenge, or disciplinary actions). Recovery of a course from Vista should be expected to take a minimum of two weeks.
On June 1, 2015, all Vista resources (including storage and backups) will be decommissioned. No recovery of data from the system will be available beyond this date.
For complete decommission details and link to Vista, we invite you to view the Blackboard Vista Decommission Page.
Windows XP No Longer Supported
Please be advised that as of April 8th, Microsoft no longer supports the Windows XP operating system. Over time, these computers will become increasingly vulnerable to security threats.
If you have any University owned computers still running Windows XP, please contact the IT Help Desk.
If you personally own a computer running Windows XP, please click here to learn more about these risks.
Summer Course Preparation and Training Opportunities
As you prepare your summer courses and consider revising content or creating new content, please feel free to make an appointment with the IDTRC for any consultation and/or training you may need. IDTRC staff are here to help enhance your courses with learning objects, including video, screen casting, etc. In addition, one-on-one or group training is available on the following Bb Learn topics:
- Discussion Forums
- Grade Center
- Kaltura Video
If you would like to explore some of these options, please send an e-mail to email@example.com
Weekly Maintenance - Reminder
Please log off your computer when leaving for the day every Thursday, but do not power it off. This will allow updates to be sent down to your computer on Friday after 12:00am. If you turn your computer off and leave it off over night on Thursday, shortly after turning it back on, your computer will restart in order to install and apply any updates. If you leave your computer logged in Thursday night into Friday, you may lose any unsaved data you were working on when the computer restarts.