Information Today (2012)

copyright 2012 by Nicholas G. Tomaiuolo, M.L.S., Elihu Burritt Library, Central Connecticut State University

 

Chapter 7 Online Reviews of Products and Services


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Consumers Trust the Opinions of Their Peers Cases Questioning the Validity of Online Reviews
Background Research on Online Reviews User-Generated Reviews in Library Catalogs
Online Reviews and Business Fallout A Scorecard on Reviews: Selected Reports
Web Book Review Sources  

 

Consumers Trust the Opinions of Their Peers

Ante: "Amazon: Turning Consumer Opinions into Gold." Business Week. October 15, 2009.

 

Lightspeed Research. "Three strikes and you're out! 75% of Brits would change their mind about a purchase after reading three bad reviews." September 2008.

 

PR Newswire. "Kudzu.com Survey Reveals Online Reviews Significantly Impact Consumer Spending," Dec. 9, 2008.

 

 

Cases Questioning the Validity of Online Reviews

Fredric: "Yelp Controversy Exposes Dark Side of Web 2.0" Entrepreneur. August 14, 2008.

Luhn: "Online User Reviews: Can They Be Trusted?" PC World. October 20, 2008.

 

 

Background Research on Online Reviews

Chatterjee: "Online Reviews: Do Consumers Use Them?" Gilly, M.C. and J. Myers-Levy (eds.), Proceedings of the Association for Consumer Research, 2001. Full paper (PDF) from Social Science Research Network

 

Forman, Ghose, and Wiesenfeld: "Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets." Information Systems Research. April 30, 2008. Full paper (PDF) from Social Science Research Network

 

Korfiatis: "Evaluating Content Quality and Usefulness of Online Product Reviews," July 7, 2008. Full paper (PDF) from the Social Science Research Network

 

Xia and Bechwati: "Word of Mouse: The Role of Cognitive Personalization in Online Consumer Reviews." Journal of Interactive Advertising, vol. 9 (2008)

 

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User-Generated Reviews in Library Catalogs

Rethlefsen: "Chief Thingamabrarian." Library Journal. Jan. 15, 2007.

 

Miller: "Library 2.0: The Challenge of Disruptive Innovation." 2006.

 

 

Online Reviews and Business Fallout

"Businesses Sue Over Online Reviews." Nov. 9, 2008.

 

"Making Nike Sweat." Village Voice. Feb. 13, 2001.

 

Bosman: "Chevy Tries a Write-Your-Own-Ad Approach and the Pot Shots Fly." New York Times. April 4, 2006.

 

 

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A Scorecard on Reviews: Selected Reports

"UK Consumers Rate Online Product Ratings and Reviews Most Helpful Feature When Deciding What to Buy."

 

"Web Users and Web Community." Rubicon Consulting, Inc., October 2008

 

"Most Consumers Read and Rely on Online Reviews; Companies Must Adjust." Deloitte & Touche, Accounting & Consulting, September 2007

 

"Purchase Behavior Subsequent to Online Review Consultation," comScore/The Kelsey Group, Global Information Provider, November 2007

 

"Consumer Feedback Survey," BizRate, October 2007

 

 

Web Book Review Sources

AcqNet (Acquisition Librarians Electronic Network) Book Review Sites on AcqWEB

 

Arts & Letters Daily

 

Book Page

 

Book Report Network

 

BookWire

 

Favorite Teenage Angst Books

 

H-Net

 

Library Journal

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The Modern Word

 

Nancy Pearl's Book Reviews

 

New York Review of Books

 

New York Times Book Review

 

New York Times Book Reviews Podcasts

 

NPR Book Reviews

 

Overbooked

 

Publishers Weekly

 

Salon

 

SF Site (Science Fiction)

 


Have a question or comment about the book or these links? Please email the author at nick DOT tomaiuolo AT gmail DOT com

See also:

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