ombudsperson

Role of the Ombudsperson at CCSU

Roles of the Ombudsperson

    Listen to concerns
    Provide a confidential place to talk
    Informally investigate student/faculty/employees complaints
    Gather information
    Explain campus policies and procedures, rules and processes
    Reframe issues
    Analyze, identify and evaluate options
    Make referrals
    Act as an impartial resource using informal mediation and/or other problem solving techniques
    Facilitate communication between and among individuals
    Suggest ways to effectively deal with a problem
    Explain the informal resolution process
    Present options to the Administration to alleviate chronic problem areas in the university

     

The Ombuds Office Does Not:

    Advocate for any party to the dispute
    Change grades or other university policies
    Give legal advice
    Be a part of any formal processes such as litigation, disciplinary actions, grievance hearings, or arbitration hearings
    Replace or circumvent existing formal channels
    Assign sanctions to individuals
    Receive official "notice" for the university about any issues
    Address disputes between members of the campus community and private individuals, companies, or organizations not affiliated with CCSU
    Handle formal grievances, whistleblower, discrimination, or sexual harassment complaints.
    Offer psychological counseling